Director - Digital User Experience, Web & Mobile Services

Job Posted 4/12/2022
Cal State University
Sacramento, CA
United States
Category Engineering
Job Description
Director - Digital User Experience, Web & Mobile Services
Job No: 513006
Work Type: Management (MPP)
Location: Sacramento
Categories: MPP, At-Will, Full Time, Information Systems & Technology
Working Title: Director - Digital User Experience, Web & Mobile Services
Classification Title: Administrator II (MPP II)
Posting Details
Priority Application Date (Posting will remain open until filled): Thursday, April 28th mailto:@ 11:55pm PST
Hiring Preference
Not Applicable
Position Summary
Information Resources & Technology (IRT) provides essential information technology services for campus operations and innovative technology solutions to facilitate the accomplishment of strategic campus goals.
The Director of User Experience, Web & Mobile Services reports to the Associate Vice President (AVP) for Academic Technology & Campus Engagement.
This Director works with the AVP in leading Sacramento State in the effective delivery and improvement of inclusive, campus-wide information technology services for diverse campus audiences including faculty, staff, and students.
This Director leads a team that has a high level of interaction with campus faculty and staff. The incumbent provides leadership and direct supervision of the following IT functions: web content management system, campus portal (My Sac State), Sac State Mobile, the central event management system (Trumba), Learning Management System (Canvas), Web accessibility reporting & monitoring, & compliance tools (Siteimprove), web development in general, and legacy web application development and support.
The Director represents IRT in leadership capacities for the Web Content Advisory Committee, the Student Technology Advisory Group, the campus Web Publisher's group and serves as a member of the Accessible Technology Initiative Steering committee.
The Director may also be expected to present to campus stakeholder groups on an as-needed basis, including the President's Cabinet, the Faculty Senate, the IT Advisory Committee, Academic Department Chairs, etc.
The Director will be expected to implement practices to enhance Diversity, Equity and Inclusion in all facets of this position.
The Director plays a key role in ensuring all campus digital content follows usability best practices and meets legal thresholds including accessibility compliance with Section 508/WCAG, digital information security policies and branding guidelines as defined in collaboration with University Communications Division. The Director is responsible for the Accessible Technology Initiative Web accessibility progress and reporting and serves on the ATI Steering Committee.
FLSA: Exempt
CSU Classification Salary Range: $ 4,583.00 - $ 13,750.00 per month
Hiring Range: Anticipated hiring range is $8,500 to $10,500 per month, commensurate with candidate's education, experience, skills, and training.
Salary Grade/Range: 1
Recruitment Type: Regular (At-will)
Time Base: Full-Time
Pay Plan: 12 months
Work Hours: Monday - Friday, 8:00am - 5:00pm. Other hours as required.
Department Information
Who is IRT?
Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
Required Qualifications
1. At least five years' experience, including two at the enterprise level, leading user experience and/or web development services
2. Four-year BA/BS accredited college degree, preferably in computer science, information systems, educational technology, communications, or a related field.
3. Experience in supervising the design, development, and maintenance of enterprise websites
4. Web application and database development experience
5. Experience with making web content and applications accessible to faculty, staff, or students with disabilities related to Section 508 standards
6. Project Management experience
7. Ability to supervise and motivate staff
8. Ability to think clearly and logically while not being bound by traditional methods
9. Demonstrated consensus building and relationship management skills
10. Demonstrated verbal, written and interpersonal communication skills
- Ability to pass background check
Preferred Qualifications
11. Master's degree or equivalent post-graduate work
12. Strong knowledge of web development best practices within the information technology field
13. Comprehensive experience working at all levels of a university on issues of web design and support, as well as appropriate use and template development
14. Experience in evaluation of enterprise applications for procurement
15. Demonstrated understanding of web support requirements in an institution size of 500 or more
16. Advanced knowledge and experience in user experience, web & mobile development tools & strategies
17. Evidence of experience developing clear and comprehensive service and support procedures with associated documentation
18. Evidence of excellent relationship management skills, including the ability to supervise and motivate campus-wide desktop support staff in a higher education environment
19. Demonstrated ability to define and recommend institutional policy and direction in the area of digital governance and/or user experience
Documents Needed to Apply*
*Failure to upload the required documentation may lead to disqualification.
Cover Letter
Diversity Statement - You will be prompted to respond to the following Diversity Statement prompt as part of your application:
Sacramento State values diversity and inclusion and has made a university-wide commitment to being an inclusive institution. Please provide a Diversity statement.
About Sac State is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the \“Farm-to-Fork Capital,\” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: \“As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.\” As the regional hub of higher education, Sac State is dedicated to, and
As evidenced by the values embedded in our, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the page.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
COVID-19 Vaccine Certification Information:
CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to
Out of State Employment Policy
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit .
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at .
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.
Eligibility Verification
Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: April 07, 2022 (11:00 AM)
Applications Closes: Open Until Filled